Privacy Policy – Zoe Lewis Architects Ltd

Privacy Policy

Zoe Lewis Architects Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us about a potential project, or use our architectural services.

Last updated: September 2026

1. Who we are

Zoe Lewis Architects Ltd is an architectural practice providing architectural design and related services.

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Zoe Lewis Architects Ltd is the data controller for personal information collected through this website and in connection with our services.

You can contact us regarding privacy or your personal information at:

Zoe Lewis Architects Ltd
Business Address: 15 Maidas Way, Aldermaston, RG7 4HZ
Email: zoe@zlal.co.uk

Telephone: 01183 272350

2. Information we may collect

We may collect personal information when you contact us, make an enquiry, request information about our services or become a client.

This may include:

  • your name;

  • address;

  • email address;

  • telephone number;

  • details about your property or proposed project;

  • information you provide through website enquiry forms, emails or telephone conversations;

  • correspondence between you and Zoe Lewis Architects Ltd;

  • information required to prepare quotations, appointments, applications or other professional documentation;

  • billing and payment information where applicable; and

  • technical information relating to your use of our website, where this is collected through cookies or analytics services.

We only seek to collect information that is reasonably necessary for our business and professional services.

3. How we use your information

We may use your personal information to:

  • respond to enquiries;

  • discuss potential architectural projects;

  • provide quotations and fee proposals;

  • provide architectural and related professional services;

  • communicate with clients about their projects;

  • prepare drawings, specifications, applications and other project documentation;

  • liaise with planning authorities, building control bodies, consultants, contractors and other parties involved in a project;

  • administer contracts, invoices and payments;

  • maintain appropriate business and project records;

  • improve our website and services;

  • comply with our professional, legal and regulatory obligations; and

  • prevent fraud, misuse or security issues.

We do not sell your personal information.

4. Our lawful basis for processing your information

Under UK data protection law, we must have a lawful basis for using personal information.

Depending upon the circumstances, we may process your information because:

  • it is necessary to take steps at your request before entering into a contract;

  • it is necessary to perform a contract with you;

  • we have a legitimate business interest in responding to enquiries and operating and improving our architectural practice;

  • we are required to process the information to comply with a legal obligation; or

  • you have provided your consent where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

5. Sharing your information

We may need to share relevant information with third parties where this is necessary to provide our services or administer your project.

Depending upon the project, these may include:

  • local planning authorities;

  • building control bodies or approved inspectors;

  • structural engineers and other specialist consultants;

  • surveyors;

  • contractors and suppliers;

  • other professionals involved in your project;

  • professional advisers, such as accountants or legal advisers; and

  • IT, website, email, cloud storage or other service providers used in operating our business.

We only share information that is reasonably necessary for the relevant purpose.

Some information submitted as part of a planning application or other statutory process may become publicly available through the relevant authority.

6. How we protect your information

We take reasonable measures to protect the personal information entrusted to us.

Personal and project information is stored using password-protected systems and access is restricted to authorised persons. We take appropriate precautions to reduce the risk of information being lost, misused, accessed without authorisation, altered or disclosed.

Where third-party service providers are used to store or process information, we seek to use reputable providers with appropriate data protection and security arrangements.

7. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, contractual, insurance, professional and accounting requirements.

Project records may need to be retained for an extended period after completion of a project because of our professional and legal obligations.

Information relating only to an initial enquiry may be deleted when it is no longer reasonably required.

8. Website enquiries

If you contact us through our website, by email or by telephone, we will use the information you provide to respond to your enquiry and, where appropriate, discuss or provide our services.

Submitting an enquiry does not automatically subscribe you to marketing communications.

9. Cookies and website analytics

Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the site and, where applicable, measure the effectiveness of advertising.

Some cookies are necessary for the operation of the website. Other cookies, such as analytics or advertising cookies, may require your consent.

Where required, you will be given the opportunity to accept or reject non-essential cookies through our website's cookie controls.

10. Google advertising and analytics

We may use services provided by Google, such as Google Ads or Google Analytics, to understand how people find and use our website and to measure the effectiveness of our advertising.

These services may use cookies or similar technologies to collect information about website visits and interactions. Where required by law, these technologies will only be used after you have provided the appropriate consent.

You can control non-essential cookies through the cookie settings available on our website and through your browser settings.

11. Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of third-party websites. You should review the privacy information provided by those organisations when visiting their websites.

12. Your data protection rights

Depending upon the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of the way we process your information;

  • object to certain types of processing;

  • request transfer of your information in certain circumstances; and

  • withdraw consent where we rely upon consent to process your information.

If you wish to exercise any of these rights, please contact us using the details provided above.

We may need to confirm your identity before responding to a request.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this website and the date at the top of this policy will be updated accordingly.

Zoe Lewis Architects Ltd
Last updated: September 2026